Tesla Cyberquad(model #914) Recall Information

What is the Hazard associated with the Cyberquad for Kids?

The Cyberquad for Kids fails to comply with the federal mandatory safety standards for youth ATVs, including mechanical suspension and maximum tire pressure and lacks a CPSC-approved ATV action plan. The ATV safety standards are in place to reduce crash and injury hazards, preventing serious injury or death.

Is the Cyberquad for Kids an ATV?

Under federal law, ATVs are defined as “motorized, off-highway vehicle designed to travel on 3 or 4 wheels, having a seat designed to be straddled by the operator and handlebars for steering control.” The Cyberquad for Kids fits within this definition.

Is the Cyberquad for Kids safe to ride?

The Cyberquad for Kids is not safe to use as a youth ATV. The CPSC and Radio Flyer encourage consumers to immediately stop use of the recalled product and follow Radio Flyer’s directions, found online at https://www.radioflyer.com/pages/recalls, to obtain a full refund of $1900.

Is my product part of the recall?

If you have a Cyberquad for Kids with Model #914 listed on the warning label, then your product is part of the recall. The warning label is located on the front left fender.

What should I do if my product is part of the recall?

Consumers are encouraged to immediately stop using the recalled product and follow Radio Flyer’s instructions to remove the motor controller for the Cyberquad for Kids, which permanently disables the product. Consumers who return the motor controller to Radio Flyer are eligible for a full refund. Consumers who return the motor controller and incur costs disposing of the remainder of the Cyberquad will receive up to $50 to cover costs associated with disposal.

Can I keep the product if I want to, and not participate in the recall?

Consumers are encouraged to participate in this recall and immediately stop using the recalled Cyberquad for Kids. Consumers are only eligible for a full refund if they return the motor controller to Radio Flyer.

What is Radio Flyer doing in response to this recall?

Radio Flyer is offering a full refund of $1900. Visit https://www.radioflyer.com/pages/recalls for more specifics.

Can I get a refund and keep the product?

You can only get a full refund if you return the product’s motor controller. By returning the motor controller, you will permanently disable the product.

What role did Tesla have in the design of this product?

Tesla consulted with Radio Flyer on the overall appearance of the product.

How long do I have to get a refund? Can I keep using the product and get a refund later?

There is no deadline to participate in this recall, but consumers are encouraged to participate in a timely manner.

What is Tesla doing in response to this recall?

Tesla is supporting Radio Flyer’s recall.

Can I get a replacement product instead of a refund?

No. Replacements are not available.

Will I be able to buy another Cyberquad for Kids in the future? Are there any modifications or parts that I can have serviced to avoid a return?

No modifications are available. We do not know if new Cyberquad for Kids models will be sold in the future.

How do I get my refund for the recall?

Visit https://www.radioflyer.com/pages/recalls to complete the recall form. To receive a refund, you will need to remove and ship the motor controller back to Radio Flyer. Once Radio Flyer receives the motor controller, we will mail you a check for $1900.

What should I do with the product after I take out the motor controller?

The product will be permanently disabled. You can recycle the battery and dispose of the rest of the unit in accordance with your local regulations. Please visit https://www.epa.gov/recycle/used-lithium-ion-batteries for information on recycling lithium-ion batteries. Consumers who return the motor controller and incur costs disposing of the remainder of the Cyberquad for Kids will receive up to $50 to cover costs associated with disposal. Click here for more information.

How do I remove the motor controller?

Click here to view the motor controller removal video and access written instructions.

How do I ship back my motor controller?

Complete the recall form at https://www.radioflyer.com/pages/cyberquad-recall. After submitting this online form an envelope with a prepaid shipping label will be sent to your address. Once the envelope is received, place the motor controller within the envelope and send it back to Radio Flyer.

I bought my product 2nd hand on eBay, will an eBay receipt suffice as proof of purchase?

Yes. Consumers are not required to have a receipt to participate in the recall. If you provide the required information and return the motor controller you are eligible for the refund.

Can I keep the product once I remove and ship back the motor controller?

Removing the motor controller will make the Cyberquad for Kids completely unusable, but you do not have to return the rest of the product.